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How to create Items
Learn how to create and manage individual menu items on the Merchant Portal

Overview

Items represent the individual products you sell on your menu. These can be:


  • Sold as standalone items
  • Combined into set meals or combo options
  • Modified with add-ons or customization options



Accurate item configuration ensures correct pricing, reporting, kitchen printing, and integration with external systems (e.g., ERP, inventory, loyalty).



Creating an Item

💡If you already have existing items or would like to upload multiple items at once, you can use our bulk upload feature. Please refer to the link for more details.

Bulk Upload


After adding a Category (or Sub-Category) to a specific Menu:

  1. Locate the Add Item button next to Add Sub-Category.
  2. Click Add Item.
  3. You will see a list of existing items.
    • Select an existing item to reuse it.
    • Or click Add a New Item to create a new one.


You can also create items independently:

  1. Go to Portal or POS
  2. Navigate to Menu
  3. Select Item List
  4. Click Add Item



This method is recommended for centralized item management across multiple menus.




Item Info Panel

The Item Info Panel allows you to configure item details and operational settings.

Item Image or Color

  • Upload an item image
  • Or select a background color


Using images is strongly recommended to improve customer understanding and speed up ordering.



Item Name

Enter the item’s display name.


If this item should not be eligible for discounts or promotions, enable the Fixed Price Items toggle.




Category

Select the category to which the item belongs.


⚠ A category must be created before creating an item. Without selecting a category, the item setup cannot be completed.




Alias Name (Optional)

If configured, the Alias Name will appear on:


  • Kitchen order tickets



This is useful when the kitchen uses different terminology from customer-facing names.



Item Code

Assign a structured internal code.

The Item Code consists of:

  • One alphabetic field
  • One numeric field


The final code combines letters + numbers (e.g., A88).


This is typically used for internal identification and reporting.


SKU (Optional)

Assign a product code for:

  • ERP integration
  • Inventory systems
  • Cross-branch consolidated reporting


If the item has a Global Trade Item Number (GTIN) barcode on packaging, enter the barcode value here.




Pricing Type

Fixed Unit Price

The most common pricing model.


You define a fixed selling price (e.g., $3.00 per coffee).


Use this for items with consistent pricing.


Weight-Based Price

Used for items sold by weight (e.g., meat, cheese, bulk goods).


The system calculates the final price by:


Final Price = Weight × Unit Price


Example:

$15 per kg × 0.75 kg = $11.25


Menu Price

  • For Fixed Unit Price → Enter the selling price.
  • For Weight-Based Price → This represents the Unit Price.



Member Price

If subscribed to the Loyalty Module, you can set a special price for members.


For weight-based pricing, this represents the member unit price.




Purchase Cost

Enter the raw material or production cost.


If unknown, you may enter 0.


This is used for margin analysis and reporting.




Weight Unit

Available only if Weight-Based Price is selected.


Choose:


  • Per gram
  • Per 100 grams



Ensure consistency with your pricing standard.



Rounding

Controls how decimal weight values are rounded before calculating subtotal.


The rounded value becomes the final weight used for price calculation.


Example:


  • If set to 2 decimal rounding, 0.756 kg → 0.76 kg





Special Instructions

This field allows staff to input customer-specific requests during ordering (e.g., “Less sugar”, “No onions”).




Order Printing Control

Controls kitchen ticket timing.


  • Hold – Delay sending the item to the kitchen
  • Fire – Send the item to the kitchen for preparation


Availability

This setting applies only to:

  • IDEKU POS Dine-In (Open Bill)
  • IDEKU FOOD QR Dine-In (Table QR)


⚠ Table Management must be enabled.


This feature is ideal for:


  • Course-based dining
  • Multi-stage meal preparation
  • Controlling serving timing





Nutri-Grade

If operating in Singapore and the item has an official Nutri-Grade label, enable this option for compliance display.




Saving the Item

After completing all required fields:


Click Save & Continue


The next step will guide you to configure Modifiers.





Best Practices

  • Use high-quality item images to improve ordering speed.
  • Maintain consistent naming across branches.
  • Align SKU codes with ERP/inventory systems early.
  • Use Alias Names for kitchen efficiency.
  • Review rounding rules carefully for weight-based items.
  • Define pricing strategy (fixed vs weight-based) before launch.




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