Overview

The Store configuration allows you to define and manage individual branch locations under your merchant account. Each store represents a physical or operational location where orders are processed.

Store-level configuration is important because many system settings are applied per store, including:

• Menu availability
• Operational hours
• Taxes and service fees
• Inventory tracking
• Order routing and printing
• Shift cash visibility (Blind Close)

Correct store configuration ensures that operational settings, reporting, and integrations function properly for each branch.

When to Use

You should configure or manage stores when:

• Setting up your account for the first time
• Operating multiple restaurant branches
• Adding new store locations
• Managing different operational settings per branch
• Assigning menus, taxes, or inventory per store

Managing the Default Store

Accessing the Store List

To view and manage stores:

1. Navigate to Branch → Store.
2. You will see the list of stores associated with your merchant account.

If you are using the system for the first time, the system automatically creates a default store after your merchant account is verified. This default store will have the same name as your Merchant account.

Editing Store Information

To modify store information:

1. Locate the store in the list.
2. Click the Edit (pencil) icon.
3. Update the fields as needed under General Info.

The General Info fields are:

• Store Name
• Mobile Number
• Tax Number
• UEN (Unique Entity Number)
• GST Registration Number
• Description

Required vs Optional Fields

• Store Name — Required.
• All other fields — Optional.

These fields may be used for invoices, tax reporting, or regulatory compliance depending on your region.

Tax Identification Fields

Different countries may use different tax identifiers. The system provides several fields to support regional requirements. For example, in Indonesia: UEN = NIP, Tax Number = NPWP, GST = NPPKP.

In most cases, all branches under the same company share the same tax identification numbers. However, if different branches require different tax registrations, you may enter unique values for each store.

Store Settings

Beyond the general details, each store has a set of operational toggles under the Store Settings section of the store form. These apply only to the branch you are editing.

Order Printing Control

Order Printing Control determines whether a store can control kitchen printing behaviour from ordering interfaces. When it is active, staff can:

• Hold — Hold items before sending them to the kitchen.
• Fire — Fire items to the kitchen when preparation should begin.

This functionality is available when orders are placed through POS and QR Ordering.

When to Use

Enable this feature when:

• Managing course-based dining
• Controlling preparation timing for multi-stage meals
• Coordinating kitchen workflow during peak hours

Allow Stock Minus

Allow Stock Minus lets a store continue selling an item even when its tracked stock reaches zero. When enabled, a transaction can result in negative stock rather than being blocked.

Blind Close

Blind Close hides cash figures from the cashier while a shift is open, so staff count the drawer without seeing what the system expects. It keeps the cash count independent and is useful for tightening cash-handling accountability. It is configured per store and is turned off by default.

Where to Find It

Navigate to Branch → Store, edit the store, and open the Store Settings section. Toggle Blind Close on or off there.

How to Enable It

1. Edit the store and go to Store Settings.
2. Switch Blind Close on.
3. A confirmation appears — “Enable Blind Close? Cashiers won't see cash totals during an active shift. This can be turned off at any time.” Confirm to enable.
4. Save the store. The setting takes effect for that branch.

What It Does

When Blind Close is enabled, cashiers cannot view cash-related information during an open shift — including cash payments, cash refunds, paid in/out, and the expected cash amount. At close, the cashier simply counts the drawer and enters the actual amount; the shift is reviewed afterwards.

• Per store — The setting applies only to the branch you edit; other stores are unaffected.
• Off by default — Blind Close is disabled unless you turn it on.
• Reversible — It can be turned off again at any time.

Adding a New Store

Creating a Store

To add a new branch:

1. Navigate to Branch → Store.
2. Click Add Store in the top-right corner.
3. Enter the required store information.
4. Save the configuration.

The fields available are similar to those used when editing the default store. Once created, the new store will appear in the store list and can be used in system configurations.

Why Store Configuration Matters

Many system settings in the Portal operate at the store level. You will frequently see store dropdown menus, store selection toggles, and store-based configuration panels — these indicate that the setting applies to a specific branch rather than globally.

For example, the following features are configured per store:

• Menu visibility
• Tax rules
• Operational hours
• Inventory tracking
• Delivery settings
• Shift cash visibility (Blind Close)

Correctly setting up stores ensures that each branch operates independently when needed.

Store Behavior in POS

In the POS system, the POS device is linked to a specific store, so POS settings and operations apply only to that store. This means:

• Staff can only manage orders within the assigned branch.
• Store-specific menus, taxes, and inventory apply automatically.
• Store-level toggles such as Blind Close apply to that device's shifts.

Limitations & Considerations

• A POS device can only be associated with one store at a time.
• Store-level settings may override global defaults.
• Some integrations may require store mapping.
• Tax identifiers must comply with local regulations.
• Changes to store configuration may affect reporting and integrations.

Best Practices

• Use clear naming conventions for store names.
• Verify tax identification numbers before going live.
• Configure stores before setting menus and inventory.
• Maintain consistent store naming across systems (POS, ERP, delivery platforms).
• Review store-level settings — including Order Printing Control and Blind Close — during onboarding.